FAQs
Some of the most frequently asked questions we receive.
If you can't find the answer to what you're looking for, you can write to us at hello@delfinague.com and we'll be happy to answer you.
Shipping
Where does DelfinaGüe ship to?
Worldwide (Japon, EEUU, Canada, Australia, etc y toda la EU)
How much does the shipping cost?
EU free shipping & outside EU Eur 15
Do i have to pay duties and taxes?
EU no but outside EU yes, depends of customs.
When will my purchase be shipped?
On the same day the order is placed.
How long will it take my package to arrive?
Spain you will recieve your order in 24 hrs. EU 3 working days. Outside EU one week aprox.
Where do you ship from?
Valencia, Spain.
Returns
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@delfinague.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Orders & Payment
Which payments methods are accepted?
All credit Cards & Paypal
Can I change or cancel my order?
Yes you can. Send and email hello@delfinague.com
Where can i find my invoice?
Attach with the order as soon as you receive it. If you need a copy by email ask this en advance.
Products & Guarantee
Where are the products made of?
100% Cow Leather.
What materials do you use?
100% Cow Leather.
About our Guarantees
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@delfinague.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@delfinague.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.